FAQ

What to expect on your first visit

Follow the 3 steps at this link and read through your class description to find out what to wear and what to bring. Yoga mats, yoga towels, and shower towels are available for rent for $2 each. Your first time.

Locations

Locations

Membership Services Hours per location

Pioneer Crossing in Downtown Boise:
Monday - Thursday 5am - 7pm
Friday 5am - 1pm
Saturday 8am - 12pm
Sunday 8am - 11am

Ten Mile Crossing in Meridian:
Monday - Friday 5am - 8am
Monday - Thursday 10am - 1pm
Monday - Thursday 5-7pm

tours

PIVOT offers tours during our Membership Services hours if you'd like to check out either of our locations. You do not need to make an appointment to do a tour. See the Membership Services hours above to know when to drop in.

parking

Parking downtown @ Pioneer Crossing: There is a parking garage on the same block as PIVOT. It is 1 hour free into $3 an hour after the initial hour. Ample street parking is available on 13th Street north of Front and south of Myrtle. Parking in the Panera parking lot or in the parking lot across Myrtle is prohibited and can lead to being towed. If it is known that you are parked in these lots, your PIVOT membership may be terminated.

Parking @ Ten Mile: Onsite parking is available at this facility.

Classes

See the Classes link for complete class descriptions and information including what to bring and how to prepare for each class. See Schedule to see when classes are offered per each location. You can also view class schedules and sign up for classes in the PIVOT by KA App.

24/7 Gym equipment

We have a variety of equipment in our 24/7 gym areas at each location for you to use anytime. Locker rooms are also open for your use. Equipment includes: Ellipticals, stair stepper, treadmills, STAGES SOLO bikes, free weights, TRX suspension trainer, a variety of weight machines by MATRIX, and more. 30-minute appointments are available with one of our training staff to learn how to use all of the equipment. Our Functional Training Studios are open for use at specific times of day when the room is not in use for classes. See the posted schedule outside of the classroom doors for info.

MEmbership types & Pricing

PIVOT offers three membership levels:

Purchasing a membership

If you are interested in purchasing a PIVOT membership, you can do so through the links here: Pricing. You will need to visit your preferred PIVOT location to pick up your membership card and 24/7 access fob.

cancelling a membership

If you need to cancel your PIVOT membership, please contact our membership services team at 208-616-1161 or info@pivotbyka.com. Note we require 15 days' notice of a membership cancellation, per our terms and conditions.

pivot health

PIVOT Health is the preventative medical arm of PIVOT Lifestyle + Fitness. Through PIVOT Health, patients can access and schedule an appointment for an annual wellness exams and labs, nutritional therapy, mental health support, physical therapy, massage therapy, and health coaching. These medical services are available to anyone interested in accessing healthcare whether they are a member of PIVOT or not. Accepted insurance plans include Blue Cross of Idaho, Cigna, IPN, Pacific Source, Regence Blue Shield of Idaho, SelectHealth, St. Luke's Health Partners Network, and United Healthcare.

If you haven't had an annual wellness exam and labs done in the last 12 months-book a Wellness Exam with PIVOT Health through the "Book" section of the PIVOT app or by visiting our website here.

If you have additional questions, please email pivothealth@pivotbyka.com

If you are a patient of PIVOT Health and have billing questions, please call 208-947-5390. Billing office hours are 8am - 4pm. Phone calls received after hours go directly to voicemail and will be returned the next business day.

selecthealth

PIVOT is partnered with SelectHealth to offer a free PIVOT membership to anyone insured by SelectHealth. To activate your FREE membership, follow this link: https://www.waiverking.com/print/3840. You can also email partner@pivotbyka.com to get more information.

Additional health services

PIVOT offers many health services with the goal of helping you live a longer, healthier life, including:

PIVOT is also partnered with mental health specialists in the Treasure Valley and can provide referrals to these providers.

late policy & fees

All PIVOT classes have capacity limits, so we have a late cancellation policy in place to help ensure that people who do not plan to attend classes aren't taking a spot from someone who does want to attend. If you are signed up for a PIVOT class and can no longer attend, simply cancel more than 3 hours in advance of the class start time. If you do not cancel within that time frame, or do not show up for class, you will be charged a $10 late cancellation fee.

waitlist policy

The waitlist puts members into class up to an hour before class starts. Due to this, PIVOT recommends that. you always cancel your spot on the waitlist within 3 hours before class starts if you don't plan to attend class, or aren't sure if you will be able to attend. If you do get added to class from a waitlist and do not cancel within 3 hours of class start time, you will be charged a $10 late cancellation fee.

This is particularly important for early morning classes. If you go to bed on the waitlist, set your alarm and plan to attend class. Chances are you likely have made it into class by the morning as the waitlist can move quickly. Even if you have not made it into class when you wake up, we often have 1 or 2 no shows so we still advise you to come into the studio and we can likely get. you in.

guest policies

Members are encouraged to bring friends and family to experience PIVOT with them! We offer one free drop in-class to anyone who has never been to PIVOT before, which can be used for guests. To bring a guest, simply have them register with PIVOT through the registration page found here. Once they have registered, the guest should download our PIVOT by KA App where they can purchase their free drop-in pass. If the guest has already used their free drop-in pass, they can purchase a day drop-in pass, they can purchase a day drop-in for a small fee.

* Note Unlimited members receive 1 guest pass/quarter included in their membership.

pivot academy cancellation

This process must be done on a computer on in an internet browser on your cell phone. No PIVOT Academy can be cancelled through the PIVOT Academy app.

pivot app troubleshooting

If your PIVOT app is not working, we recommend you try the following steps:

To reset your password on the app, use the "Forgot your password" link on the main page of the app.

Note that PIVOT's app is built with MindBody software. This means if you already have a MindBody account from visiting another fitness studio, you must use the same email address for the PIVOT app. If you are unsure if you have a MindBody account already, visit https://mindbodyonline.com/.

Signing up for special program

You can sign up for any special programs such as Bikini Body Performance or Muscle Camp through the link here: Programs. You can also sign up in the PIVOT app within the "Book" tab ----> Programs.

additional questions

Call us during membership services hours at either of our locations:
Pioneer Crossing (Downtown Boise): 208-616-1161
Ten Mile Crossing (Meridian): 208-817-2008
Or email us at info@pivotbyka.com If we miss you, we will get back to you within 24 hours.

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